30-DAY "NO QUIBBLE" GUARANTEE

We operate a "no quibble" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us unused and in its original packaging within 30 days from date of receipt. Our aim is to issue, within seven working days of receipt of the returned goods, a full refund of the price you paid for the item/s. Please note. For your protection we recommend that you use a recorded delivery service, for which you will be required to cover the cost, as we cannot be held responsible for goods not received. OUR ERROR If the return is due to an error on our part, we will gladly refund all items including any delivery charges you incurred.

FAULTY GOODS

If the product you purchase is faulty we may offer a repair, exchange or refund as appropriate.

GOODS DAMAGED IN TRANSIT

If your goods were damaged in transit, we request that you report it to us within seven days. If goods are visibly damaged upon receipt, it is very important to sign for the goods as "Damaged on Arrival" or refuse the delivery with the courier. Then contact us immediately and our customer services team will arrange for replacement or refund.

GOODS RETURNED OUTSIDE OF 30 DAYS

We will discuss with our customers the return of products outside of the 30-day "no-quibble" guarantee. However, in these circumstances there will be a re-stocking fee of £25.00 or 25% of the order value, whichever is the greater value.

WARRANTY REPAIRS

Where a product is supported by the manufacturer's warranty, we will uphold such warranties and handle each claim within the individual manufacturer's terms.

RETURNS POLICY

This returns policy does not affect your statutory rights.

Before doing so you must obtain a Returns Material Authorisation Number (RMA) - from our Customer Services Dept,.

Please ensure the RMA reference is quoted on all correspondence relating to this matter.

DEFINITIONS

In these conditions:-

- the "Buyer" shall mean the corporate entity, firm or person seeking to purchase goods from the company.

- the "Company" shall mean Online-Technology.co.uk

- the "Contract" shall mean any contract for Goods or Services made between the Company and the Buyer.

- the "Goods" shall mean the products articles or things to be sold by the Company.

- an "Insolvency Event" shall mean:

+ (where the Buyer is a company) the Buyer convenes a meeting of its creditors or a proposal is made for voluntary arrangement within Part 1 of the Insolvency Act 1986 or a proposal is made for a composition, scheme or arrangement with (or assignment for the benefit of) its creditors or the Buyer is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or a trustee, receiver, administrative receiver or a similar officer is appointed in respect of all or a part of the business or assets of the buyer or a petition is presented or a meeting is convened for the purpose of considering a resolution or other steps are taken for the winding up of the buyer or for the making of an administration order.

+ (where the Buyer is an individual or partnership) the Buyer (or in the case of a partnership any of the partners) dies or is made bankrupt or is unable to pay his or her debts within the meaning of Section 123 of the Insolvency Act 1986 or a proposal is made for a composition scheme or a arrangement is made with (or an assignment for the benefit of) his or her creditors.

- the "Services" shall mean any services provided by the Company to the Buyer (whether or not the Buyer shall purchase Goods).

- the headings to the clauses shall not affect the construction of these conditions.

- the use of the plural shall include the singular and the use of the singular shall include the plural.

- reference to the masculine, feminine or neuter genders shall include each and every gender.

THE CONTRACT

These conditions shall be incorporated into each and every Contract made between the Company and the Buyer and

- shall apply to the exclusion of any terms or conditions put forward by or on behalf of the Buyer.

- shall not create any agency or partnership between the Company and the Buyer or any third party.

No variation or waiver of or addition to these conditions, whether written or oral, shall have effect unless and until authorized in writing by a manager of the Company.

Quotations and estimates, whether written or oral, submitted by the Company shall be deemed to be a invitation to treat and not an offer.

Any order given in respect of a quotation or estimate must state the date, the reference of that quotation or estimate and address for delivery.

Where Goods and Services are provided by the Company in circumstances which would give rise to a Construction Contract within the meaning set out in part II of the Housing Grants Construction Regeneration Act 1996 then in the event of a conflict of terms the provision of that act and the Regulations made there under shall prevail over the conditions set out herein to the extent necessary to give effect to that Act but not further or otherwise.

For the purposes of the Contracts (Rights of Third Parties) Act 1999, these conditions do not create any right or remedy enforceable by any person other than the Buyer and the Company. This condition does not affect any right or remedy of a third party that exists or is available apart from that Act.

Any Original Equipment Manufacturer (OEM) part numbers provide by the Company are given as a reference only, and no inference or implication beyond that of a useful reference tool should be taken nor is intended.

TIME LIMITS

Any time or date quoted by the Company for delivery or collection of all or any of the Goods or performance of any Services is an estimate only, and the Company shall not be liable for any failure to meet any estimate nor for any loss, whether financial or otherwise resulting directly or indirectly there from. Time is not and shall not be the essence in relation to this condition or the performance by the Company of its obligations under the Contract.

COLLECTION AND DELIVERY

Where it is agreed that the Company shall delivery or procure delivery of the Goods, when ready, it shall do so at the risk and cost of the Buyer to such address in United Kingdom as the Buyer may specify and verified by the payment provider or, if no such address is specified to any address of the Buyer to which correspondence and/or Goods may previously have been sent under the Contract. The manner of delivery shall be such as the Company in its sole discretion shall deem appropriate.

If the Company is unable to effect delivery on arrival at the Buyer's premises for any reason whatsoever, an additional charge for any return or subsequent visit will be made.

Delivery charges are for mainland UK only - for all other destinations please contact us for a quotation.

LOSS OR DAMAGE IN TRANSIT

The Buyer is under a duty wherever possible to examine the Goods on delivery.

Where the Goods cannot be examined the carrier's note or such other note (as the case may be) shall be marked by the Buyer at the time of delivery "not examined".

The Company shall be under no liability for any defects or shortages as aforesaid unless notified in writing of the details within seven days following dispatch.

In all cases where defects or shortages are complained of, the Company, shall be under no liability to the Buyer in respect thereof until the goods have been returned to the company and a reasonable time has been given to examine the goods.

The Company shall make good any defects or shortages in accordance with the terms and condition but otherwise shall be under no liability whatsoever, whensoever or howsoever arising, whether by the way of negligence or otherwise, for such defects or shortages.

CANCELLATION BY THE BUYER

No cancellation of the whole or part of any order, whether it is an order by instalment or otherwise, by the Buyer is permitted except where agreed in writing in advance by a manager of the Company.

Goods, once delivered, may not be returned unless authorisation has been given. and provided that the following conditions are satisfied:-

- goods will only be accepted if they are in brand new and unused condition;

- packaged items will only be accepted if the packaging remains unbroken and in reasonable condition;

- goods will only be accepted if returned within 3 weeks of the date of delivery;

where goods are returned by agreement:-

- in every case a restocking charge will be made

- in every case the invoice number and date together with reason for return must be stated.

PRICE

Any price quoted by the Company is based upon current pricing ruling as at the date appearing on the quotation, but the actual price to be charged to the Buyer under the Contract shall be based upon such ruling price (less any discount allowed by the Company) current as at the date of invoice and shall include the cost to the Company of any carriage, insurance and/or storage effected by it in connection with the Buyer's order. In accordance with the terms of this condition, the Company shall be entitled at any time up to the date of invoice to vary the price quoted to the Buyer.

DATE FOR PAYMENT

The Buyer shall make payment in full at time of purchase,.

Any delay or default by the Buyer in making payment shall render all sums owing to the Company on any account whatsoever including the costs of recovery of such sums, sue and payable forthwith without requirement for any notice to be given to the Buyer, and interest will be charged with immediate effect until the date of actual payment.

The Buyer shall not be entitled to withhold payment of any amount payable to the Company by reason of any dispute or claim by the Buyer. In the case of any short delivery or delivery of damaged Goods to the Buyer, the Buyer shall remain liable to pay the full invoiced price of all other Goods delivered.

LIMITATION OF LIABILITY

Any liability of the Company under the Contract shall be subject to and conditional upon the due performance and observation by the Buyer of all its obligations under these conditions, and subject to these conditions, the Buyer shall not be entitled to withhold or delay payment or exercise any right to set off whatsoever and howsoever arising or arisen which might otherwise be available to it.

RISK

Risk in the Goods shall pass to the Buyer when the Goods are dispatched by the Company.

TITLE

Notwithstanding the passing of risk, unless payment shall have been made to the Company of all sums due to it under the Contract and/or under any other Contract between the Buyer and the Company on any account whatsoever, property in and beneficial title to the Goods shall remain in the Company.

The Buyer shall store the Goods separately from all other goods and products and in such a way that they can be identified as being the property of the Company.

The Buyer shall be free to sell the Goods in the ordinary course of its business on the basis that the proceeds of sale shall be transferable to the Company and pending such transfer shall be held in trust for the Company, and the Buyer shall account therefore to the Company on demand for monies outstanding.

The Company may at any time revoke the Buyer's power of sale by written notice to the Buyer if the Buyer shall for seven days or more be in default of payment of any sum whatsoever due to the Company or immediately if any cheque or other negotiable instrument drawn or accepted, by the Buyer in favour of the Company shall on presentation be dishonoured or in seven days if the Company in good faith shall have doubts as to the solvency of the Buyer.

The Buyer's power of sale shall automatically cease if an Insolvency Event occurs.

Upon determination of the Buyers power of sale, the Buyer shall place the Goods at the disposal of the Company and the Company shall be entitled to enter upon any premises of the Buyer for the purpose of removing goods from the premises (including severance from realty where necessary).

The Company shall at any time be entitled to appropriate any payment made by the Buyer in respect of any goods in settlement of such invoices or accounts in respect of such Goods as the Company may in its absolute discretion think fit notwithstanding any purported appropriation to the contrary of the Buyer.

TERMINATION AND SUSPENSION

Without prejudice to any right and remedies available to it, whether under the Contract or otherwise, the Company shall be entitled in its absolute discretion and upon giving to the Buyer written notice of its intention to do so, either to terminate wholly or in part the Contract and/or any other contract with the Buyer or to withhold, vary or suspend performance of all any of its obligations under the Contract or any other Contract in any one or more of the following events:-

- If any sum owing to the Company from the Buyer on any account whatsoever shall be unpaid after the due date for payment.

- If the Buyer shall refuse to take delivery or collect any of the Goods in accordance with the terms of the Contract.

- If an Insolvency Event occurs.

- If the Buyer shall commit any breach of any Contract with the Company.

- If the Company in good faith shall have doubts as to the solvency of the Buyer.

- Where it is necessary to make alternative arrangements to deal with supply shortages. In such circumstances, the Buyer's obligation to purchase Goods hereunder shall remain binding to the extent that the Company meets the Buyer's order.

- If the Buyer shall exceed the credit limit agreed between it and the Company from time to time on any account. The Company shall be entitled to require as a condition of resuming performance under the Contract in such circumstances, the payment of such proportion of the sums or sum outstanding on any such account by the Buyer or such further sums as the Company sees fit in its absolute discretion to bring the Buyer back within its agreed credit limit;

- If the Buyer refuses to permit or hinders performance of services. The Company shall be entitled to exercise its right of termination or suspension hereunder at anytime during which the event giving rise thereto shall not have ceased or been remedied, and in the circumstances of any such suspension, the Company shall be entitled to require as a condition of resuming performance under the Contract, pre-payment of or such security as it may stipulate for the payment of any sum or sums due or to become due to it. Upon such event happening the Company shall also have a general lien over all monies and property of the Buyer in its possession for any sums due to the Company.

WARRANTY AND LIABILITY

The liability of the Company is subject to compliance by the Buyer with all terms contained in this clause.

The Company shall make good by reimbursement of the whole or part of the price (and, where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair or by replacement any defect developing under normal use in the Goods and due solely to faulty design, faulty materials or faulty workmanship provided that:-

- The Buyer shall be responsible for ensuring that Goods are fit for the purpose for which it wishes to use them and the company gives no warranty (and none shall be implied) that the goods are fit for any particular purpose.

- The defect in question shall have appeared within the manufacturers warranty period after the Buyer shall have taken possession of the Goods

- Any Goods alleged to be defective shall, if so required by the Company, be promptly returned at the Buyer's risk and expense to the Company's works for inspection (in accordance with returns policy), and the company shall in its reasonable opinion consider them to be defective solely by reason of faulty design materials or workmanship.

- No attempt shall be made by the Buyer and any third party to remedy any defect before, if so required by the Company, the Goods in question shall have been returned to the Company for inspection.

- The Goods in question shall have been serviced and maintained properly and in accordance with the manufacturers recommendations and shall not have been fitted with any parts, components or accessories other than those manufactured or recommended by the Company.

Apart from reimbursement repair or replacement by the Company, its employees and agents shall be under no liability to the Buyer or to any third party for any injury, loss or damage of any kind whatsoever, however and wheresoever arising or arisen, and whether direct or indirect, including without limitation any injury, loss or damage arising out of or incidental to:-

- Any negligence of the Company or any of its employees or agents (except insofar as such negligence may result in death or personal injury).

- The Company's performance of or failure to perform or breach of any of its obligations, whether express or implied under the Contract or otherwise.

- The supply, installation, repair or maintenance of any of the goods.

- Any defect in any of the Goods.

- Any advice given or representation made by the Company or on its behalf.

- Any performance of any Services.

The liability of the company arising from all and any claims relating to any single Contract shall be Limited to a maximum sum of £100 in total or such amount (less the costs of recovery incurred by the Company) as the Company receives from the manufacturer of the Goods giving to the rise to the claim from the Buyer.

The Company shall not be liable for any claim relating to any breach of warranty, express or implied, brought after the expiry of the period of twelve months from the date on which the Contract was made (or in case of Goods, after the expiry of such longer period (if any) as may be provided for by or on behalf of the manufacturer of these Goods).

The Company shall in no circumstances be liable to the Buyer for any economic loss, loss of profit, loss of business or like loss.

The terms of this condition, warranties, representatives, statements, liabilities and other terms whatsoever Implied by common law, statute or otherwise, all of which shall accordingly be excluded to the extent allowed by law, and the Company shall in relation to the Goods and Services have no obligation to the Buyer, either arising by statute or in tort or in Contract and whether arising out of negligence of the Company or any of its employees or agents (and whether under the Contract or under any other Contract), other than the express obligations in these conditions or in any other document expressly incorporated in writing into the Contract. Accordingly, it shall be for the Buyer to ensure against liability arising from the performance of the Services and from its use of the Goods.

The Company shall use its reasonable endeavours to transfer to the Buyer the benefit of any guarantee in respect of the Goods available from the manufacturer provided that the Company may in its discretion, elect to do so only at the cost of the Buyer.

Notwithstanding anything to the contrary herein contained the Company's liability for:-

- Death or personal injury resulting from the negligence of the Company, its employees or agents;

- Damage suffered by the Buyer as a result of a breach by the Company of the condition as to the title or the warranty as to Quiet possession implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982

- Damage for which the Company is liable to the Buyer under Part 1 of the Consumer Protection Act 1987; shall not be limited save that nothing in this clause 13 shall confer a right or remedy upon the Buyer to which Buyer would not otherwise be entitled.

The exclusions from and limitations of liability set out in this shall be considered severably. The validity or un-enforceability of any one clause, sub-clause, paragraph or sub-paragraph of this shall not affect the validity or enforceability of any other part of this.

INDEMNITY

If any process is to be applied to the Goods or the Services by the Company in accordance with a specification or direction (as the case may be) submitted by the Buyer, the Buyer shall indemnify and hold harmless the Company from and against all loss, damages, costs and expenses awarded against or incurred by the Company in connection with or paid or agreed to be paid by the Company in settlement of any claim for infringement or alleged infringement of any intellectual property rights of any other person which results from the Company's use of the Buyer's specification or from the Company complying with the Buyer's direction as the case may be.

Where the Buyer uses the Goods or Services;-

- In the manufacture, supply or distribution of any goods.

- In the provision of a service; then the buyer shall indemnify and hold harmless the Company from and against all loss, damages, costs and expenses awarded against or incurred by the Company in respect of such use by the Buyer arising out of the manufacture, supply or distribution of those other goods or the provision of that service.

The Buyer shall indemnify and hold harmless the Company from and against all loss, damages, costs and expenses awarded against or incurred by the Company in respect of:-

- Any liability which the Company may incur as a result of a claim against the Company by a third part under Part 1 of The Consumer Protection Act 1987;

- Any warranty howsoever given by the Buyer to a third party.

- Any loss caused by the Goods during transit.

FORCE MAJEURE

The Company shall have no liability whatsoever for any failure to perform, or for any delay in the performance of any of its obligations under the Contract arising wholly or in part by reason of any factor beyond its direct control.

NOTICES

Any notice required to be given in writing under the Contract shall be given either by first class post addressed to the registered office of the party for which it is intended.

GOVERNING LAW

This Contract shall be governed by the law of England and subject to the exclusive jurisdiction of the English Courts.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Reducing the amount of WEEE going into landfill is important because many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Online Technology are pleased to advise that we offer a "Take Back" scheme in accordance with our obligations as a distributor under the WEEE regulations.

For example, If you buy a replacement phone from us, and you wish to return the original phone, then provided (a) it is of equivalent type to, and (b) has fulfilled the same function as the supplied equipment, then we will be pleased to dispose of it for you, without charge. You will need to let us know that you wish for us to accept it back when the new phone is ordered, and we will arrange for the official paperwork to be forwarded to you.

This offer does not remove your right to arrange your own disposal, but we would ask that you do this thoughtfully and considerately, preferably at a registered recycling site or collection point.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.